Generally the comments section is reserved for pre-sales questions and questions that does not require much technical help. For better response and management of support request please create a new support request by contacting us via support tab. Our usual response time is 1 business day. We are closed on Saturdays and Sundays which are weekends. Due to different timezones, a request raised on Friday evening may be answered on Monday ( 3 days ).
Please note that the comments section and support email are our only support channels. Please do not use Envato form to send support requests.